Firmansyah, D., and Y. Sary. “Analysis and Design of Queues Using Multi Phase Methods to Optimize Motor Vehicle Tax Services (Case Study of Samsat UPT BAPENDASU)”. Instal : Jurnal Komputer, vol. 16, no. 03, July 2024, pp. 225-31, doi:10.54209/jurnalinstall.v16i03.212.