Implementation of Cosine Similarity and TF-IDF Techniques for Web-Based Community Complaint Analysis in Pertumbukan Village, Wampu District
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Abstract
This research explores the application of Cosine Similarity and TF-IDF (Term Frequency-Inverse Document Frequency) techniques for analyzing community complaints in Pertumbukan Village, Wampu District, through a web-based system. The increasing volume of community complaints requires an efficient method to categorize and analyze the ual data, enabling village authorities to prioritize and address the issues more effectively. By implementing Cosine Similarity, the system measures the similarity between complaint documents, helping to identify recurring themes or issues. TF-IDF is used to weigh the importance of terms in the complaint dataset, allowing the system to highlight significant concerns based on the frequency of keywords in each document. The integration of these techniques in a web-based platform offers an accessible and scalable solution for complaint management. The system is tested using real complaint data from the community, and the results show that this approach improves the accuracy and efficiency of complaint categorization. This research contributes to the development of more responsive public service systems in rural areas.
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How to Cite
Rian Putra, R., Andhika Putri, N., & Dwi Putra, A. (2024). Implementation of Cosine Similarity and TF-IDF Techniques for Web-Based Community Complaint Analysis in Pertumbukan Village, Wampu District. Instal : Jurnal Komputer, 16(04), 10–19. https://doi.org/10.54209/jurnalinstall.v16i04.275
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[2] R. R. Putra, “Sistem Informasi Web Pariwisata Hutan Mangrove di Kelurahan Belawan Sicanang Kecamatan Medan Belawan Sebagai Media Promosi,” J. Ilm. Core IT Community Res. Inf. Technol., vol. 2, no. 7, 2019.
[3] F. Laia, D. Tjahjadi, and C. Juliane, “Perancangan Arsitektur Sistem Informasi Pelayanan Kantor Kecamatan Dengan Menggunakan The Open Group Architecture Framework (TOGAF),” J. Media Inform. Budidarma, vol. 6, no. 2, p. 1135, 2022, doi: 10.30865/mib.v6i2.4020.
[4] W. Nurdina, S. R. Andani, and ..., “Perancangan Sistem Informasi Pelayanan Masyarakat Pada Kantor Camat Tapian Dolok,” … Komput. Sains …, pp. 224–227, 2020, [Online]. Available: http://prosiding.seminar-id.com/index.php/sainteks/article/view/436
[5] F. Ardiansyah and P. Rosyani, “Sistem Informasi Pendataan Masyarakat Kurang Mampu Berbasis Web di Kelurahan Cisalak,” J. Inf. Syst. Res., vol. 3, no. 1, pp. 24–32, 2021, doi: 10.47065/josh.v3i1.1095.
[6] L. Zahrotun and U. Linarti, “Analisis Data Mining Pengelompokan Data Warga Menggunakan Metode Statistik K-Means,” J. Teknol. AKPRIND, vol. 9, no. 1, pp. 18–23, 2016, [Online]. Available: https://ejournal.akprind.ac.id/index.php/jurtek/article/view/1134/917
[7] I. I. Hafni Hafni, “Perancangan sistem Pencatatan Kreatif Siswa Berbasis Desktop Pada SMK N 9 Medan,” Omi. (Konferensi Nas. Teknol. Inf. dan Komputer), vol. 6, no. 1, pp. 843–846, 2023, doi: 10.30865/komik.v6i1.5875.
[8] V. Tasril, M. Zen, E. S. Fitriani, and A. D. Putra, “Desain Ui/Ux Prototipe Pembelajaran Berbasis Game Kosakata Bahasa Inggris Dengan Metode Hcd Ui/Ux Design of English Vocabulary Game-Based Learning Prototype Using the Hcd Method,” J. Inf. Technol. Comput. Sci., vol. 6, no. 1, pp. 1–8, 2023.
[9] N. A. Putri and S. Hartanto, “Sistem Informasi Manajemen Aset Online Dengan Penelusuran Data Menggunakan Konsep String Matching,” Device J. Inf. Syst. Comput. Sci. Inf. Technol., vol. 3, no. 1, pp. 17–24, 2022, doi: 10.46576/device.v3i1.2183.
[10] I. D. Perwitasari and J. Hendrawan, “Rancang Bangun Sistem E-Posyandu Penjadwalan Dan Monitoring Perkembangan Bayi Berbasis Android,” INTECOMS J. Inf. Technol. Comput. Sci., vol. 3, no. 1, pp. 1–8, 2020, doi: 10.31539/intecoms.v3i1.1331.
[11] Ranti Eka Putri, M. Wasito, and Ayu Nadia Lestari, “Sosialisasi Pemanfaatan Media Sosial Sebagai Media Promosi Produk UMKM Desa Suka Damai,” JURPIKAT (Jurnal Pengabdi. Kpd. Masyarakat), vol. 4, no. 3, pp. 667–675, 2023, doi: 10.37339/jurpikat.v4i3.1550.
[12] J. Hendrawan, I. D. Perwitasari, and M. Ramadhani, “Rancang Bangun Sistem Informasi UKM Panca Budi Berbasis Website,” INTECOMS J. Inf. Technol. Comput. Sci., vol. 3, no. 1, pp. 18–24, 2020, doi: 10.31539/intecoms.v3i1.1330.
[13] R. Fitri, A. N. Asyikin, and A. S. B. Nugroho, “Pengembangan Sistem Informasi Desa Untuk Menuju Tata Kelola Desa Yang Baik (Good Governance) Berbasis Tik,” POSITIF J. Sist. dan Teknol. Inf., vol. 3, no. 2, pp. 99–105, 2017.
[14] S. R. S. Siregar and P. Sundari, “Rancangan Sistem Informasi Pengelolaan Data Kependudukan Desa ( Studi Kasus di Kantor Desa Sangiang Kecamatan Sepatan Timur ),” Sisfotek Glob., vol. 6, no. 1, pp. 76–82, 2016.
[15] M. Ali Hasymi, A. Faisol, and F. Ariwibisono, “Sistem Informasi Geografis Pemetaan Warga Kurang Mampu Di Kelurahan Karang Besuki Menggunakan Metode K-Means Clustering,” JATI (Jurnal Mhs. Tek. Inform., vol. 5, no. 1, pp. 284–290, 2021, doi: 10.36040/jati.v5i1.3269.
[16] M. B. Alimuddin, Z. Arifin, T. Hariono, K. A. Wahab, and H. Jombang, “Rancang Bangun Sistem Pendataan Warga Nahdlatul Ulama Untuk Optimasi Pelayanan,” Saintekbu, vol. 12, no. 2, pp. 74–82, 2020, [Online]. Available: https://ejournal.unwaha.ac.id/index.php/saintek/article/view/385
[17] D. Kurniadi, Y. Septiana, A. R. Ningsih, and H. Suhendar, “Perancangan Sistem Informasi Kependudukan di Lingkungan Rukun Tetangga atau Rukun Warga Berbasis Web,” J. Algoritm., vol. 18, no. 2, pp. 385–395, 2022, doi: 10.33364/algoritma/v.18-2.986.
[18] M. Agnitia LEstari, M. Tabrani, and S. Ayumida, “Sistem Informasi Pengolahan Data Administrasi Kependudukan Pada Kantor Desa Pucung Karawang,” J. Interkom J. Publ. Ilm. Bid. Teknol. Inf. dan Komun., vol. 13, no. 3, pp. 14–21, 2021, doi: 10.35969/interkom.v13i3.50.
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